Refund policy

🔄 Return & Refund Policy

At Primm Farms LLC, your satisfaction is important to us. We want you to love your all-natural products—but we understand that sometimes things don’t work out.

❌ Due to Hygiene Standards

Because many of our products are personal care items (such as deodorants, beard balms, soaps, and oils), we do not accept returns on used or opened items for health and safety reasons.

✅ Eligible Returns

We accept returns or exchanges on unopened, unused products within 14 days of delivery. To be eligible:

• Items must be in original packaging and unused

• Proof of purchase is required

Please email info@primmfarms.com before sending any items back.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.

🚫 Non-Returnable Items

• Opened or used hygiene products

• Custom orders or made-to-order items

• Sale or clearance items

📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us at info@primmfarms.com within 7 days of delivery. We’ll make it right with a replacement or store credit.