Customer Support

Welcome to Primm Farms Customer Support. We're a small, family-run business here in Virginia, and we're always happy to help. Whether it’s a question about an order, product care, or ingredients—we’ve got your back.

📬 Contact Us

Email: info@primmfarms.com
We typically respond within 1–2 business days.

Looking for a quick answer? Visit our FAQ page.

📦 Order Help

Track My Order

Once your order ships, you’ll get an email with tracking info. Didn’t get it? Just email us with your order number and we’ll help.

Order Changes or Cancellations

If you need to cancel or adjust an order, contact us ASAP. Once an order ships, we’re unable to make changes.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days
All items are hand-packed and shipped from our farm in Virginia
You’ll receive a tracking number via email when your order is shipped
Custom orders (like bulk soap) may take up to 6 weeks

For details on our custom soap orders, visit the Custom Order page.

🔄 Returns & Exchanges

We want you to be happy with your purchase. If there’s an issue, please contact us within 7 days of delivery.

We can’t accept returns on used personal care items
Digital gift cards are final sale and non-refundable

Read our full Return & Refund Policy

🧼 Product Use & Care

We’ve created guides to help you get the most out of your products:

💬 Still need help?

We’re just an email away. Drop us a message at info@primmfarms.com and we’ll get back to you soon.