Frequently Asked Questions
Is there an adjustment period when switching to natural deodorant?
Yes. Your body may take 1–3 weeks to adjust. During this time, your sweat glands detox from synthetic ingredients. Increased odor or wetness is normal—but temporary.
Will your soaps and deodorants work as well as store-bought ones?
Absolutely—without the harsh chemicals. Our formulas are crafted to work with your body, not against it. They’re gentle, effective, and made to last all day.
How long does one bar of soap or deodorant last?
Our soaps last 3–4 weeks with daily use if stored on a well-draining soap dish. Deodorants typically last 6–8 weeks, depending on use.
Do your products contain preservatives or fragrances?
We never use parabens or phthalates. A few of our products contain a small amount of high-quality fragrance oil, but most are scented with essential oils only. Each product label lists exact ingredients.
How should I store your wax melts or beard products?
Keep them in a cool, dry place—away from direct sunlight. Wax melts store best in a sealed container, and beard oils and balms should stay capped tightly.
Where do you ship from?
All orders are handcrafted and shipped from our farm-based studio in Virginia.
How long does shipping take?
We ship within 2–3 business days. Most U.S. orders arrive within 3–7 business days.
Do you offer local pickup?
Yes! Select “Local Pickup” at checkout, and we’ll notify you when your order is ready.
What’s your return policy?
Due to the nature of our handmade, personal care products, we can’t accept returns on used items. But if something arrives damaged or there’s an issue, we’ll make it right.
Can I exchange an item if I ordered the wrong one?
If it’s unused and unopened, contact us within 7 days of delivery to arrange an exchange.
How do I report an issue with my order?
Email us at info@primmfarms.com or use the contact form on our website. Be sure to include your order number.
Do you accept custom or bulk orders?
We do! Whether you're planning a wedding, gifting for an event, or need a batch made just for you, we’re happy to help.
What can be customized?
We offer custom labeling, scent blends, and bulk quantities for most of our products. Our soaps can be fully customized with your choice of scent, color, and add-ins with a minimum order of 10 bars.
How long do custom soap orders take?
Because our soaps are handcrafted and require a curing period, please allow approximately 6 weeks for production and delivery.
How do I request a custom order?
Email us at info@primmfarms.com with your request—product type, quantity, scent ideas, and delivery deadline. We’ll get back to you with options and a quote.
